Outlining our expectations, policies, terms and conditions when staying in our holiday homes, and when visiting Queenstown




All bookings are secured using an email confirmation from Aura Queenstown, to you/the guest. A booking is deemed to be confirmed and a property booked for your stay, once the deposit is paid and a valid credit card number is received.  

All credit card details are held using a secure merchant service. If valid credit card details and payment are not received at the time of booking, Aura Queenstown reserves the right to cancel your booking prior to check-in time or within 48hours of the emailed booking confirmation, whichever is sooner. 

Note: For bookings using an online third-party booking platform e.g. HomeAway, Booking.com or Expedia etc., Aura Queenstown may still require credit card details to confirm your booking. 

Total payment is made across two payments:  

  • Payment One - A deposit of 50% of your full accommodation costs is required to confirm your booking and secure the property.  If booking online; this will be automatically charged to your credit/debit card at the time of booking. 
  • Payment Two - The remaining 50% is due 30 days prior to your arrival date and will automatically be charged to the card used at the time of booking.  Please note: Credit card data is held in a secure and encrypted environment.

Bookings made within 30 days of your arrival:  100% of your accommodation cost will be charged at the time of booking (this may be processed in two payments).

Payment Methods:  Aura Queenstown accepts VISA & MASTERCARD card payments. All fees must be paid by the payer. 

Non-payment or issues with credit cards:  Occasionally there may be an issue with a credit card.  Should this occur, a replacement credit card is required to be supplied and monies due must be immediately paid. Failure to do so may result in immediate cancellation of the booking, with no refund given.

24HR Grace Period: We offer all guests a 24-hour Grace Period immediately upon booking to re-read and confirm acceptance of the Aura Queenstown Cancellation Policy and C-19 Cancellation Policy as outlined below. The Grace Period ends 24 hours after your booking confirmation is received and your deposit is paid. All booking confirmations are secured using an email confirmation from Aura Queenstown to you/ the guest. Booking cancellations received within the 24-hour Grace Period will incur no penalties.



  • Check-in time: from 15:00pm 
  • Check-out time: before 10:00am

Aura Queenstown is not based at the property and the property does not have an onsite “Reception” so the following have been put in place for guests’ seamless and easy self-check-in (and check-out):  

A pre-arrival email with directions and your apartment/villa number will be emailed directly to you, the Guest, approximately 5hours on the day of your check-in date, to protect the security of the guests staying in the property before you. If your booking has been made and confirmed within 5 days of check-in, your pre-arrival email will be sent as soon as the booking has been paid in full. 

On the day of check-in; and once the security bond (by way of a pre-authorisation on the Lead Guest’s credit card) is in place and the property is ready for you to self-check-in; a further email & sms/mobile phone text message will be sent to the Lead Guest with the property’s door or lock-box code, instructions on how to access your property and its Wi-Fi access details.  This will then give you access to the property. 

Guests may check-in at any time from 3pm or 4pm onwards (dependant on the property booked)

Meet & Greet Service: Should you require a meet and greet; Aura Queenstown would be delighted to meet with you and share our local tips, recommendations and experiences. You will need to pre-book this and confirm your arrival times. This is a free service, however, should your itinerary change or you would need our team to return at another time, a call-out fee may apply.

Early Check-In:  Check-in earlier than 3pm may be available by prior arrangement, please enquire. Any early check-in requests cannot be guaranteed and Aura Queenstown reserves the right to charge an additional fee. 


  • Observe and respect the arrival and departure times
  • Wash and tidy away dishes, leaving the kitchen as you find it.
  • All outdoor areas & balconies must be vacated between 10pm and 7am. Disturbances will be taken very seriously.


Aura Queenstown properties’ standard check-out is before 10am and guests may depart at any time prior to 10am. 

Before leaving we ask that you:

  • Notify Aura Queenstown of any breakages and/or damage to the property, its furniture or chattels;
  • Stack and turn the dishwasher on;
  • Clear the washing machine and dryer of any personal items and ensure they are empty;
  • Ensure all furniture is in its original position;
  • Place rubbish in the appropriate bins provided (see compendium for property-specific details) and ensure the property is neat and tidy;
  • Turn off all heaters, gas fire, lights, hairdryers and electric blankets;
  • Logout of any TV channel Apps e.g. Netflix;
  • Ensure any keys, remote controls, garage door openers are all returned to where they were when you arrived;
  • Lock all doors, close all windows. 

Standard cleaning upon your departure is charged at the time of booking. However, you, the Guest are responsible for ensuring the property is left in the same neat and tidy condition it was in when you arrived – this includes washing up, BBQ cleaned (if your property has a BBQ) & rubbish placed in appropriate bins. 

Should an excessively littered or dirty property result in extended housekeeping hours required to service and prepare the property for the next guests; Aura Queenstown, at its sole discretion, reserves the right to charge extra time at NZD50+GST per hour. Should it be necessary to clean carpets, fumigate, remove stains, repaint, repair finishes, or replace furnishings, textiles, BBQ or home wares, or remove excess rubbish; you will be charged for any Aura Queenstown staff’s or any commercial or professional contractor’s travel, labour, materials, and merchandise, plus an administration fee of minimum 1 hour @ NZD50+GST. These costs will either be deducted from the security bond held against you, the Guest’s credit card or in the event the transaction is declined, to any credit card held on file in reference to your booking.    

Unauthorised late departure:  Failure to depart the property without prior arrangement with Aura Queenstown Reservations, may incur additional charges. These may include additional staff or cleaning costs including waiting time and will be deducted from the security bond held against you, the Guest’s credit card or debited to any credit card held on file in reference to your booking.    

Authorised late check-out:  If you are unable to leave by 10am or wish to request a late check out, it is essential to contact Aura Queenstown Reservations 48 hours prior to your departure time. We will do our best to accommodate your request, however, as we have tight turnaround times for housekeeping it may not be possible especially during high season, Aura Queenstown reserves the right to charge an additional fee. Guideline costs: 50% of nightly rate if checking-out later than 12pm and NZD150 if checking-out between 10am and 12pm.



Incidental & Additional Charges:  All bookings require valid credit card details to be held on file in case of any damage caused and/or failure of the guests to perform all obligations set out in Aura Queenstown's Terms & Conditions, and general policies herein or in its properties’ Compendium.  These charges may include but are not limited to; property servicing, concierge services, additional cleaning fees or removal of excessive rubbish, penalty fine for strong odours (cooking and or smoking) found in the property, excessive noise created or disruption caused to other surrounding residents, penalty fines for breaking any local laws, regulations & restrictions.  Any additional charges must be settled immediately. 

Standard Security Bond:  All bookings require a bond by way of a “Credit Card Pre-Authorisation” to cover any damage caused to the property. You will be advised of the cost upon booking (property specific and varies between NZD500 to NZD1000). Aura Queenstown Ltd will place the bond pre-authorisation on your credit card on the day of check-in.

Access will not be given to the property until the bond pre-authorisation is in place and the appropriate credit is held successfully. The amount held against your credit card’s available limit will be released back onto the card when an exit inspection has been completed to confirm that there are no missing items and that there is no excessive cleaning required, excessive rubbish to be removed or any damage to the property.

Should the cost for any required reparations exceed the bond amount held, Aura Queenstown reserves the right to immediately charge any card supplied/on file and relevant to the booking.  As the Guest, you authorise Aura Queenstown after the post stay inspection; to debit your credit card with any associated costs required to make good the property and return it to the same condition it was in when you, and your guests, checked in.

The pre-authorisation is not a charge or transaction against your card and does not incur any additional fees. However, should your card be charged for any damage etc. a standard 3% bank fee reimbursement charge for all credit card transactions applies.

The Security Bond will only be released after a full post-stay inspection is conducted to confirm there has been no damage to the property, no missing items and no excessive cleaning and/or rubbish removal is required.

Non-standard Security Bond:  On occasion Aura Queenstown may require a higher than usual bond be held. This may be due to a property being used in a way other as a holiday home, or for short-term visitor accommodation.  This will be explained and notified at the time the relevant booking is made.



Prices and information are subject to availability and rates at the actual time of booking.  Overnight Rates are secured and agreed at the time a booking is confirmed and a deposit received. Aura Queenstown reserves the right to amend online advertised rates at any time. Any rate adjustments do not affect any confirmed bookings already in place.

Certain Aura Queenstown properties have a “base rate” valid for up to a certain number of guests, if your party comprises more than this number an additional per person per night cost applies. The correct overnight rate paid to Aura Queenstown is the Guest’s responsibility. Incorrect number of guests specified and paid for may result in penalty charges, immediate termination of stay or eviction with no refund of unused nights, or temporary denial of access to the property until alternative accommodation for the extra guests is booked and paid for and proof of such provided to Aura Queenstown. 

All overnight accommodation rates and any additional prices, fines or fees listed in this Agreement or in any email, phone or sms/text correspondence and/or on Aura Queenstown's websites are in New Zealand dollars (NZD) and, unless otherwise specified, will include a 15% Goods and Services Tax (GST).



It is your responsibility to ensure all Terms, Conditions, Rules & Policies specified are complied with by your guests and invitees and you acknowledge that you and your guests and invitees:

  • Use the Property and any extra facilities included in your rental of the Property at your own risk;
  • Children are supervised by a parent, guardian or responsible adult at all times;
  • Are responsible for any call-out charges arising through damage or misuse of alarms, appliances, electronics or excessive use of services;
  • Are responsible for any call-out charges arising from complaints received from neighbours and/or other guests, the body corporate, police or governing bodies/representatives;
  • All personal items belonging to you, your guests or your invitees, any vehicles and vehicle contents belonging to or under your, your guests or invitee’s responsibility remain solely your responsibility;
  • Aura Queenstown accepts no responsibility or liability for any damage to any property or for any injury, loss or damage that you, your guests or invitees may suffer during your stay.



Our properties are privately and individually owned, and late cancellations have a significant impact.

We require a current credit card with expiry date and CCV number to confirm a booking and 25% of the total accommodation costs is non-refundable - this equates to half the deposit charged to the credit card received at the time of booking. Full payment of the booked accommodation and services is required 30 days prior to arrival. 

All cancellation and/or amendment requests must be received in writing via email. Aura Queenstown will acknowledge and confirm receipt of all amendments and cancellations by return email. 

Cancellations: means the cancellation of all or any number of nights confirmed i.e. it may be the entire booking or it may be some of the nights/part of the total nights booked. A request to decrease the number of nights of stay is considered a cancellation of those nights now not staying i.e. if booked for 8 nights and you wish to cancel 3 of those nights to now only stay 5 nights – the 3 nights “not stayed” are considered a cancellation.

If a reservation is cancelled more than 30 days before check-in, regardless of the reason for cancellation a cancellation fee of 25% of the total accommodation cost applies - this equates to 50% of the deposit and is deducted from the deposit.   Any refunds due will only be refunded to the credit card used to pay the deposit or alternatively, by bank transfer if the deposit was paid by bank transfer.

For Example:

  • Booking confirmed:  4 nights @ NZD500 per night = NZD2000
  • Deposit received:  50% of accommodation costs = NZD1000 charged to credit card
  • Cancelled:  40 days prior to check in
  • Cancellation Fee:  25% of accommodation costs
  • Refund:  Deposit less cancellation fee = NZD500 refunded to same credit card

If a reservation is cancelled within 30 days of check-in, the full booking tariff will be incurred, and no refund issued. Any unused nights are considered a no-show or a last-minute cancellation and are non-refundable. No refunds will be given if a guest vacates the property early.

Cancellations and written refund applications received from you, the guest may be considered on occasion. Aura Queenstown, at its sole discretion, may agree to a partial or whole refund on compassionate grounds (e.g. family bereavement). Please do not be offended if Aura Queenstown requests proof of the reason for cancellation.

Failure to obtain relevant VISAs or Vaccines necessary to travel to and stay in New Zealand, and/or a positive Covid-19 test result prohibiting travel/entry are not considered viable reason for refunds and guests are encouraged to have travel insurance for these events.

Guests who at the time of receiving a booking confirmation reside in a Country or State during a period of Government Imposed Travel restrictions into, or domestically within New Zealand, are excluded and exempt from the terms of our C-19 Cancellation Policy. Flight limitations and regional/ nationwide lockdowns are all reasonably foreseeable for those booking accommodation if they are already in a period of Government Imposed Travel restrictions either domestically or internationally, and therefore guests book at their own risk.

Amendments: Should you wish to amend your booking; please contact us as soon as possible, in writing, so we may accommodate your request. Changes are at Aura Queenstown's discretion and due to availability, time of year and/or property owner requests/specifications may not always be possible. Aura Queenstown reserves the right to charge an administration fee of NZD75-NZD250+GST to amend an existing booking.

Amendments must be received in writing 30 days prior to the original check-in dates and means: a change of check-in date (must be completed within one year of the original booking’s check-in date), a change to the number of guests, the addition/cancellation of extras in the way of baby gear or guest services or housekeeping requirements or a change in the bed configuration selected at the time of confirmation.

A guest may transfer and amend booking dates subject to the following conditions:

  • We receive the request in writing and more than 30 days prior to check-in;
  • You pay any/the balance owing on the original booking prior to the booking being amended;
  • Aura Queenstown cannot guarantee availability for your alternative requested dates;
  • Aura Queenstown cannot guarantee the same overnight rate for your alternative requested dates of stay;
  • If the new booking value is of a higher value to the original booking you will be required to pay the difference at the time the balance of payment would normally be due ie 30 days prior to the new check-in date;
  • If the new booking value is less than the original booking, no refund will be given;
  • Any amount previously paid towards the original booking will be credited against the new booking;
  • New dates must be notified, and availability and rates confirmed at the time of transfer;
  • A change of date is only permitted once, thereafter if you require dates to be changed, the request will be treated as a cancellation.

If a request to change the date of check-in is received within 30 days of the booking’s check-in date, this will be considered a cancellation and treatment of this amendment/cancellation is at Aura Queenstown's sole discretion and may depend on time of year; seasonality; availability; reason for the amendment etc.

Cancellation of Extras: These may be refunded if the following conditions are met:

  • Cancelled more than 24hours prior to check-in or to when the service/extra is required;
  • No costs have been incurred by Aura Queenstown. Aura Queenstown expects to recover all/any costs incurred on your behalf.


Our specially created ‘C-19 Cancellation Policy’ has been introduced to provide flexibility and security for our Guests, whilst protecting our Property Owners’ booking calendars in these unprecedented and uncertain times.

This COVID-19 policy applies ONLY to a cancellation caused directly by “COVID-19 Government Imposed Travel Restrictions” e.g. if guests unable to travel to Queenstown due to border closure and/or domestic NZ travel not allowed (as in case of lockdown; including travel on day of arrival). If cancelling due to any other reason/s Aura Queenstown standard cancellation policy applies. 

If Government Imposed Travel Restrictions prevent travel to Queenstown at any time within the 30days prior to arrival, this policy offers a credit travel voucher valid 12 months post-check-in date. The voucher is our Owners’ commitment to ‘share’ the financial impact. Important: Travel Vouchers exclude a non-refundable and non-transferable booking/service cancellation fee. You’ll appreciate travel is a ‘discretionary spend’ and as we now live in a C-19 world every traveller is aware that both health and financial risks are involved when choosing to travel. Booking/service cancellation fees are charged, calculated at a fixed cost of 25% of your total reservation. This fee will be deducted from any change in travel dates and/or future credit vouchers issued.

In return, we ask affected guests provide as much cancellation notice as possible. 

All bookings made from 1st July 2020 are made in a C-19 world, with travellers now ‘flyer-beware’ and subject to AURA QUEENSTOWN Cancellation Policies. 

The above policy is discretionary, and a gesture of goodwill from Aura Queenstown & our dedicated Owners in our C-19 world and may be amended by Aura Queenstown as/if required and as Covid-19 restrictions change. Aura Queenstown cannot be responsible for any Third Party platform booking fees, and if incurred, are excluded from any credit offered. In the event Government travel restrictions result in the need to cancel a previously confirmed booking; this 2020vii Covid-19 policy supersedes Aura Queenstown standard Cancellation Policy as listed on the Aura Queenstown website. All other standard Aura Queenstown terms, conditions and policies remain unchanged. 


Aura Queenstown Ltd. highly recommends guests carry Travel Insurance to protect against unforeseen and unexpected changes to travel plans which may cause booking cancellation and/or amendments and to protect the Lead Guest against any charges and costs associated with any damage done to and/or any breakages suffered to the property. Aura Queenstown will make every effort to provide you with any documentation required for a travel insurance claim.


This Privacy Policy document contains types of information that is collected and recorded by Aura Queenstown and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at stay@auraqueenstown.co.nz.

This privacy policy applies only to all our marketing and online activities and is valid for visitors to our website and our marketing activities across all our advertised websites.

Terms & Conditions for Aura Queenstown

These terms and conditions outline the rules and regulations for the use of Aura Queenstown's Website and marketing activities. By accessing this website we assume you accept these terms and conditions. Do not continue to use Aura Queenstown if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, the law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


Unless otherwise stated, Aura Queenstown and/or its licensors own the intellectual property rights for all material. All intellectual property rights are reserved. You may access this from Aura Queenstown for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Aura Queenstown

Sell, rent or sub-license material from Aura Queenstown

Reproduce, duplicate or copy material from Aura Queenstown

Redistribute content from Aura Queenstown

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Aura Queenstown does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Aura Queenstown, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Aura Queenstown shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Aura Queenstown reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Aura Queenstown a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organisations may link to our Website without prior written approval:

Government agencies;

Search engines;

News organisations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organisations:

commonly-known consumer and/or business information sources;

dot.com community sites;

associations or other groups representing charities;

online directory distributors;

internet portals;

accounting, law and consulting firms; and

educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Aura Queenstown; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Aura Queenstown. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Aura Queenstown's logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Aura Queenstown follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Aura Queenstown uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

CCPA Privacy Policy (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Privacy Policy (Data Protection Rights)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisations, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Aura Queenstown does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Aura is a collection of carefully curated holiday homes and experiences. Live life to the fullest. Enjoy every second. We'll take care of the rest.